This has been an isolated EU incident, so any reports generated using our US environment is NOT affected.

Course of events

An internal routing problem occurred after an internal DNS recursively got IPv6 routes instead of IPv4 after an update at IANA on 2022-10-07. The issue wasn’t apparent when it showed up as delayed processing and access rights issues. The problem during the incident was alleviated by our internal processes and policies to make the problem not as customer facing as it was. The incident was solved by 2022-10-11. New routines and monitoring tooling was implemented during the incident and put in place to faster identify the issue and to monitoring it if it would be a future issue.

How do we prevent this from happening again?

Following our immediate actions to mitigate the effects of the incident, we have also addressed the change management process and have been in contact with our IT provider to have them update on their side. 

How does this affect your organization?

There are no immediate actions you need to take since we are taking measures to minimize the inconvenience for all customers and all reports created during or direct after the incident are correct. 

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We apologize for the inconvenience this may have caused you.

Yours sincerely,
Team Ouriginal by Turnitin